FREE SHIPPING ON ORDERS OVER $150
SHIPPING & RETURNS
SHIPPING POLICY
Welcome to our Shipping Policy! At Prima Materia Beauty & Wellness, we pride ourselves on delivering your favorite botanical hair and skincare products swiftly and securely. We offer various shipping options to cater to your needs, and our transparent pricing ensures you know exactly what to expect at checkout. We strive to maintain the highest standards in packaging to ensure your products arrive in perfect condition.
We are committed to keeping you informed throughout the shipping process. Feel free to reach out if you have any questions about our shipping methods or if you need assistance with your order!
RETURN & EXCHANGE POLICY
Your satisfaction is our priority! If for any reason you are not completely happy with your purchase, our Return & Exchange Policy is designed to make the process as easy as possible.
Due to the nature of personal care products, we cannot accept returns on opened or used items. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue.
We are committed to customer satisfaction and will work with you to resolve any concerns promptly.
We believe in the quality of our botanical products and want you to feel confident in your purchases.
For any concerns regarding your order or our products, don't hesitate to contact our customer service team. We’re here to help and ensure your experience with Prima Materia Beauty & Wellness is nothing short of delightful.